The Platinum Package
Service description
The Euthymia Gold Support Services offering is addressing the needs of customers that are taking in consideration the change management imperatives, hence related to the Planning & Optimization Services.
Typically, it deals with Engineering and dimensioning scope, amongst which the most common features are:
• Statistics & Accounting/Metering.
• Produce system audit to document customer’s architecture and suggest improvements.
• KPI assessment and suggestions for improvement.
• Performance monitoring (RTT, throughput).
• Enabling of new features, and production of HLD and LLD for extension, modernization, and migration projects.
• System & Service monitoring for reachability and availability.
• Resource measurement/monitoring, and capacity planning.
Benefits
Allow the customer to have exclusive NPO services at reasonable costs, and production of documentation including:
• Network diagrams.
• Database/flat file of each port on each switch in customer's core network.
• Network description material.
Modularity
Our approach is sub-dividing the Gold package Support into five main areas, amongst which two are basically included in the package, and three remain optional:
• Change Management
• Change Evaluation
• Release Management
Knowledge Management
• Configuration Management