What is Euthymia?
Telco networks usually require an operational support and NPO support interfaces from the vendor, even if the system is already settled.
Continuous development, coupled with exponentially increasing demand, causes product cycles to speed up and vendor support periods to shrink.
Up until now, telecom operators and communications service providers (CSPs) in general, had only two choices: running their legacy systems without support or emergency assistance, or replacing them at a high cost.
Through Euthymia, ng2 aims to provide its customers peace of mind throughout their network infrastructure lifecycle, providing the operations quality that customers expect, while simultaneously decreasing the total cost of ownership for the CSP.
Genesis
Furthermore, support contract from OEM might be either too expansive for relatively small operators, or not accurately addressed by the OEM, as the granularity of the business can be limited.
NG2 positions itself to address these specific requirements, through the Euthymia modular support solutions.
Why ITIL?
ITIL (IT Infrastructure Library), is a collection of “best practices” or, as recently more modestly described, “good practices” in IT service management – today indispensable in the IT service area.
The use of ITIL in the context of Telco service providers and CSPs, facilitates the development of a common understanding and common definition of the operations processes and procedures, as well as the set-up of an SLA- and OLA-Management aligned on the convergence of Telco solutions and IT-based support frameworks.
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Modularity
NG2’s modular support solutions offer our customers clearer choices for the maintenance of their equipment & services, helping them to make wise maintenance and support choices, for enhanced efficiency and maximum performance.
Initially, the support modules are organized into 3 clusters, with a cluster for Core Modules, that can be enhanced through the addition of one or more Control modules. Over the top, we do propose another cluster of Supplementary Services, allowing our customers to define a tailored solution, at the most efficient cost, while keeping the support aligned on the industry best practice standards.
The packages are built to serve the most common types of customers needs, based upstream on potential commonly agreed requirements in terms of SLA levels, and downstream on the eagerness of customers to structure their service operation in order to align on ITIL framework.
While the initial Core Modules deal with day-to-day tasks linked with operating the service and managing the incidents, the Control Modules gives peace of mind with regards to controlling all the changes that may take place within customer’s network, permitting to have a full control on service quality.
Furthermore, Euthymia services may expand further through the Supplementary Services, where other aspects related to Performance Optimization, Project Management are taken in charge, up to real-time monitoring of the service and equipments through the RM (Remote Management) module comprising Real Time Systems Monitoring, and RMAC for Remote Operations.
The Core modules are the main component of our solution. It is geared for short-term support contracts, intended for either preparing the upgrade toward a new platform, or to fulfill the need for specific support during special transition phases.
The three main core modules are:
- IM (Incident Management)
- SD (Service Desk)
- KM (Knowledge Management)
The Control modules are geared for mid-term support contracts, for which customer requires a full support up-to TSC2 level, including Problem Management, Change Control, and Configuration Management, to get a complete and standardized control of change & operations at a very competitive budget.
This level embeds the three main core modules:
- PM (Problem Management)
- CC (Change Control)
- CM (Configuration Management)
The Supplementary Services are complimentary modules, aimed to provide customer with peace of mind through a standardized management, with the aim to achieve an optimal efficiency within high levels of Service availability.
The Supplementary Services comprises three main modules:
- RM (Remote Management)
- PO (Performance Optimization)
- PjM (Project Management)
Why Euthymia?
Through deploying Euthymia services, NG2 endeavors to achieve, for its customer, two main stream of benefits:
- Cost saving through a rationalized use of support services, as expertise will be triggered only when required (through involvement of TSL2), henceforth allowing customers to effectively reduce and control O&M costs.
- The alignment on a standardized support services framework, through the use of an ITIL aligned support platform and operational framework, henceforth facilitating ISO alignment programs for customers.
Invoicing
At NG2, and beyond the aforementioned taxonomy of modules, we have the flexibility to accommodate different service bundles in order to address our customer's needs through several support options, including hourly support services, with the option to buy in blocks of hours at discounted rates.
Blocks purchased are valid for 90/180/365 days from date of purchase.
Our service offer isn’t just different from those offered by other companies, but has also been designed to vary from customer to customer.
For all the major Telco. vendors and, thanks to our maintenance and optimization modules, our modular service offer can be perfectly tailored to our customer service delivery roadmaps. As a result, our customers benefit from safer, more reliable and more effective support services.
Depending on the modules on which customer is willing to get enabled in the final solution, pricing is negotiated on a per-contract basis, as well as project work that will be billed and estimated on a per-project basis.
The initial technologies supported by NG2 are Nokia, Ex-Siemens, and Ericsson Core and Access network technologies.
Although our initial focus goes toward providing maintenance services to our customers, executed by highly skilled personal, NG2 is still growing in other areas in order to cover, to the best extent, its customers' requirements. Our main expansion areas are geared toward enabling support packages for our customer in the areas of Transmission, IP, as well as Training & learning activities.
To get further details about our solutions and invoicing models, please get in touch with our sales department: sales@ng2.be
Blocks purchased are valid for 90/180/365 days from date of purchase.
Our service offer isn’t just different from those offered by other companies, but has also been designed to vary from customer to customer.
For all the major Telco. vendors and, thanks to our maintenance and optimization modules, our modular service offer can be perfectly tailored to our customer service delivery roadmaps. As a result, our customers benefit from safer, more reliable and more effective support services.
Depending on the modules on which customer is willing to get enabled in the final solution, pricing is negotiated on a per-contract basis, as well as project work that will be billed and estimated on a per-project basis.
The initial technologies supported by NG2 are Nokia, Ex-Siemens, and Ericsson Core and Access network technologies.
Although our initial focus goes toward providing maintenance services to our customers, executed by highly skilled personal, NG2 is still growing in other areas in order to cover, to the best extent, its customers' requirements. Our main expansion areas are geared toward enabling support packages for our customer in the areas of Transmission, IP, as well as Training & learning activities.
To get further details about our solutions and invoicing models, please get in touch with our sales department: sales@ng2.be