Configuration Management
Service description
The Configuration Management process aims to maintain information about Configuration Items (CIs) required to deliver a service, including their relationships.
Activities and process objectives of Configuration Management is to manage the Configuration Management System (CMS) as a logical data model, encompassing several Configuration Management Databases (CMDB). As such, it embeds several interfaces in line with the Service Transition processes structure.
Sub-processes
• Configuration Identification
• Configuration Control
• Configuration Verification and Audit
Workflow Diagram
