The Blue Pack
Service description
The Euthymia Blue Pack embeds all basic activities typically involved within the daily operational management of a telecom network, and is controlled by a Service Level Agreement (SLA) based on performance indicators.
Our Silver package may embrace multi-vendor environments, which gives our customers the flexibility to develop and deploy services and infrastructure by using their preferred combination of vendors.
Furthermore, we can also help our customers to secure out their own in-house capability to operate the network, and when customer team get ready to operate, we will take the full network management responsibility.
• 24/7 technical support of the Access & Core networks (hardware platforms, operating systems, applications) by experienced engineers.
• Alarm monitoring and follow-up of all the connected NEs (Network Elements).
• Manage data protection system to ensure that data is protected by periodic backups.
• Monitoring the network and service availabilities.
Benefits
• Our expertise was developed through years of experience in operating large Telco and IT networks around the world.
• We can focus on customer's specific operational challenges, or combine our services for a holistic look at customer's entire business.
• The Operational Support Services offer provides methods and guidance to transform our customer's operational and business environments in a changing market, enabling our customers to achieve the desired quality at a foreseeable cost.
• Through delegating NG2 to handle the network operation, our customers can focus on business strategy, services and customers.
• NG2 services focus on improving operational efficiency, network quality and assets utilization, helping our customers to improve profitability while enhancing the end-user experience.
Modularity
Our approach is sub-dividing the Operational Support into four main areas. These areas are organized into modules:
• Service Desk
• Incident Management
• TQ Management
• Problem Management
Furthermore, the Silver package is offering Configuration Management as a supplementary module, in order for our customers to be able to track and manage efficiently the system and configuration databases.