Event Management
Service description
The objective of Event Management is to make sure Configuration Items (CIs) and services are constantly monitored.
The Event Management process aims to filter and categorize Events in order to decide on appropriate actions if required.
Sub-processes
• Maintenance of Event Monitoring Mechanisms and Rules
• Event Filtering and 1st Level Correlation
• 2nd Level Correlation and Response Selection
• Event Review and Closure
Workflow Diagram
